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PEPPERTREE LODGE OFFERS HOURS OF RELAXATION AND FUN FOR THE ENTIRE FAMILY
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Terms and Conditions


IN ORDER TO ENSURE THE SMOOTH RUNNING OF PEPPERTREE LODGE AND TO ENSURE ENJOYMENT BY ALL OUR GUESTS, RULES ARE APPLICABLE TO YOUR STAY.

GATE ACCESS

You will receive temporary access to the motor gates during the time of your stay. The telephone numbers are indicated on the gate to phone and gain access to the lodge. Please contact 0761377759 immediately should you experience any problems.
PLEASE MAKE SURE THE GATES CLOSE BEHIND YOU BEFORE DRIVING OFF.!!!

GENERAL CONDITIONS

•The person who makes the reservation and/or receives/read these conditions agrees to inform all the members of his group of the conditions and accepts the responsibility to ensure that all the members conform to the stipulations thereof. These terms and conditions are in any event applicable to anybody entering the resort property.
• Right of admission is reserved. Any person, who misbehaves himself/herself to the judgment of the management or any of staff members of PepperTree Lodge, has to leave the premises on request. Admission / accommodation fees will not be refunded.
•Weekend stays can only be booked from the Friday to Sunday.
•All visitors are asked to immediately report any breakage or fault on/to the premises to management.
•No Day Visitors allowed. Only if pre-arranged with Management.
•No Quadbikes
•The party size booked must NOT be exceeded.
•Checking in @ 12:00AM and checking out @14:00PM times must be adhered to.
•No smoking in the chalets is allowed.
•No person may remove any object/animal/property from the resort.
•We do not accept cheques; any cheque deposit will be ignored as if never been made.

CANCELLATION POLICY:

Cancellation 2 months or more prior to arrival date - 90% of deposit refund
Cancellation 1 month or more prior to arrival date - 80% of deposit refund
Cancellation between 2 weeks and 1 month prior to arrival date - 50% of deposit refund
Cancellation between 1 & 2 weeks prior to arrival date - 25% of deposit refund
Cancellation less than 1 week prior to arrival date - NO REFUND
We trust you find this in order; should you have any queries, please don't hesitate to contact us.

•The use of fireworks is STRICTLY PROHIBITED and will result in immediate expulsion from the property and immediate cancellation of the booking, without any refund.
•The responsibility of proper supervision over babies, toddlers and children rests on the person in whose care they enter the resort.
•All facilities on the resort are used at own risk, especially the swimming pool and dams. PepperTree Lodge does not accept responsibility for any injuries or damage which may be a result of utilising the facilities or any other injuries or damage visitors may suffer at the resort. The guest/s further acknowledge that the resort is in a game reserve and as such there are dangerous wild animals such as snakes resident on the property which risk of injury and death the guest accepts as his/her own risk with no recourse to the owner and/or employee/s of the property and the lodge.
•Visitors take part in any group activities organised by the lodge (if any) at own risk.
•Visitors bring their belongings at own risk. The resort is not liable for the theft or loss thereof.
•Visitors are requested to honour the peace and tranquility of the environment at all times and not to play loud music or musical instruments. After 22:00 there must be calmness in the resort. Guests are specifically prohibited to play any music from a car sound system, whether from a stationary or moving vehicle, no matter what time of the day or night. PepperTree Lodge caters for people who wish to relax in a tranquil environment while enjoying what nature offers.
•No eating or drinking is allowed in the swimming pool(s). No alcoholic beverages may be taken into the area around the swimming pool(s). No littering of any kind is allowed. Respect nature and the cleanliness of the area.
•Visitors are responsible for all equipment in the units reserved for them and have to pay for any breakage/damage during their visit. Visitors are responsible for all damages caused to the property of the lodge. Before departure, hand your chalet keys to responsible employee. The inventory will be checked and you will be contacted to be liable for damages.
•Please drive carefully on all the roads in the resort and do not exceed 20 km per hour. Children and animals always have right of way. Under no circumstances may any animal be fed!
•No discrimination of any kind will be tolerated. No abuse of any kind will be tolerated.
•Fires may only be made in the braai facilities provided. No wood may be gathered from the property. Bring your own firewood/charcoal.
•In case of a fire or evacuation, make yourself familiar with the assembly point demarcated around the lodge.
•Fire extinguishers are located at each house for use in an emergency. Please respect that this is for emergencies only and should not be used for any other reason or be tampered with.
•We reserve the right to amend or change these Rules at any time as circumstances dictate.
•Cleaning Service is included in your stay - mornings between 09h00 -11h00 (quick cleanup, bedding, washing of dishes)
•If your stay is for 5 days or longer, a change of bedding will take place on day 3. Toilet paper and dustbins will be replenished and the braai area will be serviced daily by our staff.
•Any relaxation of any of the Rules by any authorised person on behalf of PepperTree Lodge does not mean that a change or relaxation of any Rule has occurred.
•Acts of God/Natural disasters/Bad weather/etc. and the discomfort associated therewith are not within our control.
•In case of cancellation of a reservation, it must be in writing as our cancellation policy applies.
•Any contravention of any of the conditions contained in this document will result in immediate cancellation of the booking and expulsion from the resort without notice plus possible action for damages.

Yours Sincerely,
Pepper Tree Lodge.



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